Terms Of Service

Repair Risks

Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time.

Repairs on devices with glued-on screens such as iPads involve prying the screen to access internal components. Screens are very delicate and can crack or break during the prying process. We are highly experienced, and the risk of screen breaking is minimal, but glass can break, and risks do exist.

Touch ID / Face ID on Apple devices may fail during repair and be deemed unusable. Although this is not common, it can happen depending on the device condition.

Estimates

While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device.

If our technicians need to update the estimate, we will let you know as soon as possible before we proceed any further. All changes MUST be approved by you before we move on with any work. Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.

Limited Shop Warranty

We offer a 30-day warranty on all repairs. If for any reason an issue from the original work order recurs within 30 days, we will perform the service again at no extra charge. All parts used to service your device are also guaranteed for 30 days from the date of the service.

The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

Warranty Exclusions

• Any service using parts not purchased through Advance Tech Repairs
• Any software issues, including virus removal, Operating system installation
• New symptoms/issues not directly tied to the original service within the 30-day guarantee period
• Installing new hardware or modifying existing hardware in the 30-day guarantee period voids the warranty

Warranty Repairs

If your device malfunctions or fails within 30 days from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order.

No refunds are issued before we attempt the repair again so we can verify the validity of the claim. Refunds are only issued if we are not able to fix your device minus the repair attempt fee and return shipping.

Estimate and Repair Time

We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received.

Replacement Parts Procedure

If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive.

Repair Attempt Fee

We charge a repair attempt fee for most devices that involve motherboard repairs, data recovery or devices that had prior repair attempts. If repair is unsuccessful or data recovery is not possible, or the device was previously worked on before it arrived at our shop, you will be charged a repair attempt fee ranging from $40-$100.

Shipping Policy

The shipping instructions that you provide upon filling in your mail-in form are the instructions we follow to ship your items. Failure to request insurance renders any shipping damages solely the responsibility of the customer and Advance Tech Repairs assumes no liability in case of damages during shipping.

Data

Advance Tech Repairs does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by Advance Tech Repairs.

Pickup Time Limit and Storage

Due to our limited storage capacity, we will hold on to devices for up to 60 days after we contact you to pick up your device. After the 60-day period, if we have not heard from you, we will consider your device abandoned and Advance Tech Repairs will have the right to sell the device to recover service cost and parts used to fix your device, or we’ll recycle the device if it’s non-functional.